invitación a socio

Ask yourself, what is customer service and why do we need it? What is sales all about? Our TCRM is divided 3 components - engage, retain and change. Engage the customers, retain them and changing the way management manage staff.

SCANNING & CRM

After attending networking events, business cards collected are scanned in. It is also entered into a CRM software. Recently someone met me in one of the events contacted me on distribution of a financial software.  I can't remember where I met him but by keying in the name, I got his company and where we met.

The CRM software allows me to track who I called, send mails to, hot leads, remind me to follow up if needed.  The name cards scanned can be easily shared between partners as images. For example, I can send the copy to a printer in Indonesia and tell him, the customer will be there next month to inspect the printing quality.

Temp staffs and friends information can also kept in the same database.  I can find, send mail, see how she or he looks like and call them when I travel to their country.

We provide data entry, scanning services to customers at a fraction of the cost.  We are also able to scan past documents, photos, brochures etc to allow companies to draw out relevant information regarding their customers.

INDEXING & WAREHOUSE SOFTWARE (NEW)

We don't keep much documents nowadays.  All are being scanned whenever possible. We then used a search/index software to find information, even from within a book. For example, sometimes I forgot the company that sells crystal but remember person's name,  I type his name "xxABCxx", all the correspondence, emails, files, photos will be listed.

We are currently working on a new software to be part of the CRM solution that allows marketing people to track who they send. what they send, their stock, in their marketing campaign. 

CUSTOMER SERVICE AUDIT

TBA.....