HOW MANY CUSTOMERS DID YOU LOOSE TODAY?
Have you ever stood still by the fact that if you do not take care of your customers, your competitor(s) will!
What drives future profitability? If customers are the ultimate source of revenue, then efficiency in acquiring and retaining customers is the key to long-term financial health of your company. Moreover, given that customers are more costly to acquire than to retain, customer retention should be one of the highest priorities in any business enterprise.
What drives customer retention? Whether or not a customer remains loyal depends critically on the overall level of customer satisfaction with the current company and the availability of alternatives. Therefore customer satisfaction drives future profitability.
Customer satisfaction is central to assessing company performances and predicting future financial success. Companies which do not conform to customer satisfaction will fall behind the competition for tomorrow’s customers!
Du’Mary Mystery Guest Services NOW available in Singapore!
Mystery Guest (MG), which has gained a lot of recognition in Europe and the United States, refers to synonyms such as Customer Service Audits, Undercover Performance Evaluations or Secret Shopping. MG is the practice and use of pre-trained, professional and qualified staff to anonymously (mystery) assess a certain customer service related business at location by observation, survey or problem simulation. Our mystery shopper (guest) will have to document and evaluate the establishment by filling out a customized questionnaire or a detailed survey after the visit.
Du’Mary Mystery Guest (DMG) offers a wide variety of information and training services to assist service-oriented industry assess their customer total service quality management (TSQM) operations within Asia Pacific. DMG offers, in addition to customer service evaluations (general mystery shopping), incentive-based service audit/employee award programs, competitor-based spotter service, compliance audits, marketing audit and other key service intelligence reports.
The goal of DMG is 1) to check and improve the quality of a given service 2) to reward staff, management or channel partners 3) to ensure that your outlets are complying with the established guidelines 4) to formulate customized effective service training programs. Mystery Guest Programs are a valuable tool to assist in pinpointing challenges and opportunities of both management as well as the staff. The report will provide information for management to conduct and improve employee training, trouble shoot problem areas and as mentioned above positively reinforce performers throughout the organization with incentive/ employee reward programs. DMG Programs are an investment in profitability as it identifies the positive and negative aspects as well as the areas which need more additional attention. In other words, the program not only identifies areas of weaknesses but also areas of strength.
Why Du’Mary Mystery Guest?
The uniqueness of Du’Mary Mystery Guest is the dedicated, professionally selected trained staff utilizing state-of-the-art methodologies and technologies to ensure total objectivity, quality and confidentiality. DMG is one of the first in Singapore to offer a standard industry specified package with further options of diversity of unique and comprehensive set of solutions at economical charges BELOW S$ 1,000 (excluding additional evaluation cost for the MG e.g. luncheons, dinners or hotel accommodation). DMG Standardized Program can be called for in any number of markets right away; whereas the Customized Program will be designed together with your company upon approval. Compare results by establishment location or by staff employee, track your staff progress or look for trends in overall scores and specific elements.
Whatever the company – retail, hospitality, financial services, food service, e-commerce, telecommunications or any service-oriented industry- Du’Mary Mystery Guest can help you turn customer relationships into increased retention and maximized revenue. The DMG Program pays for itself no matter how you may look at it. Since DMG Shoppers are real consumers, you will be introducing them to your establishment which will turn them (their friends and relatives) into regular customers, adding to your revenue.
And it all can start with YOUR company! Call Du’Mary Mystery Guest today before your competitor does… ..
“Statistics show that it takes ten times the resources to acquire a new customer
than it does to keep an existing one”
–Trendsource Inc.-
DU’MARY MYSTERY GUEST, “see the quality of your customer service through service intelligence… the road to service success”
Du’Mary Mystery Guest ALM PR Agency 3791 Jalan Bukit Merah #04-01 E-Centre@Redhill, Singapore 159471
DID: 65-6272 5226 FAX: 65-6755 4430 EMAIL: dmg@marketing.com.sg
NOTE: Mystery Guest is equivalent to Mystery Shopping